What you need to do is install the Visual C++ Runtime 2013 which you can download from this link (choose the right architecture/bitness for your system): These files are not part of or included in a regular Windows installation so no amount of Safe Mode, Clean Boot or sfc /scannow is going to help you or make the missing file magically appear (sorry Microsoft engaged Support Engineer alleged "experts"). They think that since the program installs and works fine on their system (because they have all the requirements) that the install will work fine on every other system in the world too. Installation (why not?) and the websites for the programs often do not list the prerequisites and requirements of what you need to have installed for their programs to work. The problem is that the developers have used some version of C++ to create their programs and the programs require some runtime files (Dynamic Linked Libraries) to be present in order to install/run and the developers do not include those files with their That file is not included in any Windows installation, Service Pack or update. In the case of msvsp120.dll that file belongs to Microsoft Visual Studio 2013: Why is it when somebody says they have an error about a missing file they don't seem to bother to perform a search on their system to see if the file is really missing? Why is it when somebody says they are having a problem "installing a program" nobody asks what the program is?
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